Alcester Home Care FAQs

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At Alcester Home Care, we take pride in offering comprehensive and leading home care solutions for residents in Warwickshire and the Worcestershire area. Explore the frequently asked questions related to home care below.

This FAQ guide aims to provide clarity on various aspects, including the types of care we offer and the eligibility criteria. Discover more about Alcester Home Care and the personalised support we offer, in order to improve the quality of life for individuals in the comfort of their own homes.

We offer a huge range of services at Alcester Home Care, these cover care inside and outside of your home. Our goal is to make sure you or your loved one is as happy and as able as possible for as long as possible. Our services mean we can help you to stay in your own home for as long as possible.

With fully customisable services, it all depends on you. If you just need help shopping, we can help with the shopping, if you are a bit lonely and struggle getting around to see friends or going to the fish and chip shop by the river, we will come with you. If you need help around the house, we will clean, tidy and organise. If you need personal care, perhaps help washing and bathing, we are right by your side. Whatever your needs, Alcester Home Care are here to adapt and support you or your loved one to meet every one of their unique needs.

The reason we exist is to help you. Find out more about some of our popular home care services such as Companionship Visits, Complex Care, Dementia Support, Help at Home, Overnight Support, and Respite Care. If you require support that is outside of these services speak to one of our friendly team today to discuss our tailored services.

Just because palliative care is for the last part of our lives, doesn’t mean it is any less important. During the last part of our lives we tend to get ill, this illness can be fast or prolonged. Palliative care is there to help you through that last stage to ensure you or your loved one is as comfortable as possible but also as full of life as possible.

While passing is inevitable it does not have to be isolating, lonely or more difficult than it needs to be. We’re here to look after you or your loved one, we do this by assisting with medications, personal care such as washing and dressing, visits to other healthcare providers, another person to lean on to ask questions or take the load of coordinating care with other health care professionals, but mostly kindness and compassion.

Our carers and us as a business care about you. We’re there to treat you like we would our own family members. Sometimes families can’t be there all the time, and I know we cannot replace your son, daughter, father, mother, or others but we will be as compassionate and caring as we would be to ours own family.

Costs vary and for us this is not based on your needs, whereas a lot of companies will, as you or your loved ones condition deteriorates, start adding on fees and increase costs – we don’t. Our price is the same for anyone regardless of how complex your care needs are.

The only variable for us is distance. To make sure we keep our fantastic carers, we pay them well, and we also pay them for their time to travel to your location and also a per mile fuel to include wear & tear allowance to keep them on the road.

We build this into your hourly price, but we don’t charge you extra if a carer has to travel further one day. Once you get a price from us it wont change as your condition changes. Our most popular package of care in the home costs around £220 per week.

Speak to us today about our home care pricing to find out more.

Yes, from hourly care to overnight support to live-in care we want to be able to let you stay in your home for as long as you wish by giving you the support that you need to do so.

In some cases, you may qualify to have your home care fees covered by the NHS or your local council. This will be dependent on your situation and your individual health condition. You can begin an application to your council for home care costs by filling in a needs assessment on the GOV website.

In both cases we can work with you as an approved provider for both organisations. Check out our “Continued Healthcare Funding From The NHS” blog for more about funded access to home care.

 

If you have a serious illness or disability you may be entitled to the NHS continuing healthcare package. This covers the full cost of your care, whether that is in your own home, or a care home and includes:

  • Healthcare
  • Personal Care
  • Fees (care home or accommodation)

If you have a “primary health need” you may qualify for NHS continuing healthcare. This means that the majority of the care you receive must manage your health needs, rather than personal or social care requirements.

Although the assessment process can be complex, a successful application ensures that your health care is completely covered by the NHS. To arrange the initial screening process speak to a GP, social worker, or health professional.

Alcester Home Care offer a complete range of home care options to maximise independence, autonomy and flexibility for you and your loved ones.

Examples include but are not limited to:

Personal care: Assistance with tasks such as bathing, grooming, dressing, and toileting.

Medication management: Ensuring that medications are taken as prescribed, including reminders and assistance with administration if needed.

Meal preparation: Planning and preparing nutritious meals tailored to the individual’s dietary needs and preferences.

Household tasks: Help with light housekeeping duties such as cleaning, laundry, and tidying up.

Companionship: Providing social interaction, conversation, and companionship to combat loneliness and isolation.

Mobility assistance: Supporting individuals with mobility issues, including help with walking, transferring, and using mobility aids.

Transportation: Assisting with transportation to medical appointments, grocery shopping, or other errands.

Respite care: Offering temporary relief to primary caregivers by providing care and support to the individual.

Dementia care: Specialized care for individuals living with dementia, including cognitive stimulation activities and assistance with memory care.

Palliative care: Providing compassionate care and support for individuals with serious illnesses or nearing the end of life, focusing on comfort and quality of life.

If you are unsure which service is right for you, speak to one of our friendly team members today.

Companionship visits offer comfort and emotional support to alleviate loneliness. These visits take various forms, such as engaging those who require visits in their homes. Companionship is also extended to those facing mental health challenges, with trained companions providing understanding and support. Find out more about companionship visits from Alcester Home Care.

Complex care services offer care and support at home for those suffering from serious illness or disabilities. Our specialist carers provide care that encompasses all aspects of your condition or disability Find out more about the complex care options we provide at Alcester Home Care.

Dementia support services provide a high level of specialised care for those suffering from dementia. Tailored support is available to ensure you or your loved one is receiving a suitable level of care that can be adjusted over time.

Help at home provides an extra level of support for those who live independently but struggle with small things that they were once able to do, it could be mobility is a bit more tricky these days and you need a little help getting around, or it could be that the world is moving so quickly its hard to navigate it with all the technology apps and computers. We are able to develop bespoke plans to suit your or your loved one’s personal needs, whether that be half an hour a week or several hours per day.

When visiting care is not providing enough support for you we can step up our care to be there for you overnight as well. Our services include precautionary overnight support, or active overnight support, where we can be actively engaging with you throughout the night. It all depends on the person and your preference.

Our overnight support services ensure full carer support throughout the night for those who need it. Our carers stay with you or your loved one overnight and provide support when necessary.

Respite care offers short term care where our carers take over care responsibilities from you or a carer to allow them to take a break. Respite care options allow you or the usual carer to take time away from their usual responsibilities in order to refresh and recharge.

The home care services you require will be entirely dependent on your or your loved ones’ personal circumstances. We offer a complete selection of services to ensure there are care options to suit all needs. Speak to one of our friendly team members today to discuss which services are best suited to you. It is possible to select more than one service to meet all of your needs.

Alcester Home Care provides a bespoke level of home care in the Warwickshire and Worcestershire regions. We serve all major towns and villages in these areas, including:  Alcester, Evesham, Redditch, Stratford-Upon-Avon. Our home care services are tailored to you or your loved ones exact needs, whether that is just one hour or care a week, or 24/7 support. Speak to one of our friendly team members today about the best care options for you.

If you require more information, or if you have a question that we haven’t answered, or if you would like to speak to someone, please do not hesitate to contact our friendly team.

Enabling yourself and your loved ones to access an enriched life is at the heart of everything we do.

Why Choose Alcester Home Care

Carer with happy elderly lady

We are an award-winning home care provider that’s committed to supporting life’s journey.

From compassionate companionship to heartfelt and respectful personal care, our committed team will be by your side to support you and your loved ones.

Reassurance

Reassurance for you and your loved ones – our five-star reviews.

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Transparent

Digital care records for transparency and peace of mind

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Compassionate

We carefully select compassionate and committed carers

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Regulated

We’re regulated by the CQC

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Reassurance for you and your loved ones – your reviews

With our experienced team and five-star reviews, we’ve got the knowledge , experience and compassion to give you peace of mind and reassurance. We believe in transparency, please take time to look at all our reviews we have received.

Alcester Home Care started in 2017. The Directors started the care service as they wanted to make a difference to peoples lives and promote joined up working between health care and social care.

We’ve developed our team and our services to provide heartfelt care and bespoke support across Warwickshire and Worcestershire.

Help at home

Digital care records for transparency and peace of mind

At Alcester Home Care, we have invested in digital technology. Our care team record all aspects of the care you receive. Alcester Home Care Carers receive a list of activities to complete during the visit and this is presented to the office support team in a live feed so they can monitor events in real time.

Next of kin and healthcare professionals of your choice can access your online system and see the care notes messages activites and medications delivered in real time giving you peace of mind.

We regularly look after clients with family who are many miles away from the person receiving care and it give a great comfort to both parties to know whats happening, when they want to look, you can call the office and get an update or check the notes at any time of the day or night as many times as you like.

We’re regulated by the CQC

Our service is regulated by the Care Quality Commission. This means our services are regularly inspected and assessed against regulatory guidelines.

We’re delighted to have achieved a ‘Good’ rating in our first inspection which means we’re proven to provide safe, effective, caring, responsive and well-led services.

CQC
Help at home

We carefully select compassionate and committed carers

Our Carers are recruited for their compassion and empathy as well as their knowledge, skills and experience. We recruit only those who share our values and share our commitments to providing entirely bespoke heartfelt care at all times.

All employees begin their journey with us with a rigorous recruitment process, throughout which they are assessed from their first telephone interview, through to completion of their compulsory training.

Our Partners

Alzheimer's Society
Homecare logo
Homecare
Homecare Association
Skills for care
care certificate
Dementia Friends
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Next Steps

Get in touch to arrange for a free assessment, during which we will come and see you. Then, we will choose the care team based on your preferences and needs. This care can even start the same day.