Alcester Home Care Privacy Policy

Alcester Home Care Agency Ltd takes privacy and security very seriously, especially when it comes to personal information relating to our clients, their families, staff, and website users.

This Privacy Policy explains how we collect, use, store, and protect personal information. We may update this policy from time to time, and any changes will take effect immediately upon publication. We recommend reviewing this policy regularly to stay informed.

Our website may contain links to other websites for your convenience. We are only responsible for the privacy practices and security of our own website and not external sites. Please review the privacy policies of any external websites you visit.

If you have any questions about this policy or the data we hold about you, please contact us directly at:

Alcester Home Care Agency Ltd

01789 765468

office@alcesterhomecareagency.co.uk

The Medical Centre, Great Alne Park, Great Alne, Alcester, Warwickshire, B49 6FP

Who We Are

Alcester Home Care Agency Ltd is a domiciliary care provider delivering care and support services to individuals in their own homes. We are a Data Controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What We Collect and How We Use It

You may visit our website without providing any personal information. However, certain services (such as contact forms or care enquiries) require us to collect and process personal data.

We may collect and process the following types of information:

• Name
• Address and postcode
• Telephone number
• Email address
• Date of birth
• Emergency contact details
• Care needs and health-related information
• Employment information (for job applicants)

We use this information to:

• Respond to enquiries
• Assess and provide domiciliary care services
• Manage care packages
• Communicate with clients and families
• Meet legal and regulatory obligations
• Process job applications
• Improve our services

We will only process your personal data where we have a lawful basis to do so under UK GDPR. This may include:

• Consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate interests
• Provision of health and social care (special category data)

Contact Form

Our website may include a contact form which collects information such as your name, telephone number, email address, and details of your enquiry. This information is used solely to respond to your enquiry about our care services. By submitting a contact form, you consent to us using your details for this purpose.

Care Enquiry and Assessment Forms

If you complete an online care enquiry or assessment form, we may collect additional information, including health-related data, to assess care needs. This information is used only for the purpose of assessing, arranging, and delivering appropriate domiciliary care services. Health data is treated as special category data and is processed in accordance with UK GDPR requirements for health and social care provision.

Recruitment

If you apply for a position with Alcester Home Care Agency Ltd, we may collect:

• Contact details
• Employment history
• Qualifications
• References
• Right to work documentation
• DBS information (where applicable)

This information is used solely for recruitment, compliance, and safeguarding purposes.

How We Store Your Information

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, including legal, regulatory, safeguarding, insurance, and contractual requirements.

All data is stored securely and protected against unauthorised access, alteration, disclosure, or destruction.

Our systems may include:

• Secure UK-based servers
• Encrypted communications (HTTPS-secured website)
• Password-protected systems
• Access controls for authorised personnel only

Where we use third-party IT providers (such as website hosting providers or secure care management systems), they act as Data Processors under written agreements and comply with UK data protection laws.

Data Security

We take appropriate technical and organisational measures to protect personal data, including:

• Encryption of data in transit
• Secure storage systems
• Regular system updates and security monitoring
• Staff training in data protection and confidentiality

Sharing Your Information

We only share personal information where necessary and lawful. This may include:

• Healthcare professionals (e.g., GPs, district nurses)
• Local authorities
• Regulatory bodies
• Payroll providers
• IT service providers
• Insurance providers
• Legal or safeguarding authorities, where required

We do not sell personal data to third parties.

Your Rights

Under the UK General Data Protection Regulation and Data Protection Act 2018, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of data (where applicable)
• Restrict processing
• Object to processing
• Request data portability (where applicable)

To exercise any of these rights, please contact us in writing using the contact details above.

Erasure of Data (Right to be Forgotten)

You may request that we erase your personal data where:

• It is no longer necessary for the purpose for which it was collected
• You withdraw consent (where consent was relied upon)
• You object to processing, and there are no overriding legitimate grounds
• The data has been processed unlawfully

Please note that we may be legally required to retain certain records (for example, care records and employment records).

Complaints

If you have concerns about how we handle your personal data, please contact us first so we can resolve the issue.

You also have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office

Website: https://ico.org.uk/make-a-complaint/

Telephone: 0303 123 1113

Policy Review

This policy was last updated on 27/02/2026.